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SHOP POLICIES

I understand that ordering such an important piece of jewelry online can be overwhelming, and your happiness with your item(s) is my main concern.  Please let me know in the comment order box if there is anything specific you are looking for in your ring(s), and I can tweak them according to your specifications.  If you have any questions about sizing, texture, gold alloy, or anything else, please email or phone me before you order and I will be glad to discuss things with you.

Ring Sizing:

I have collected many people’s ring sizes over the years from sizing them at craft shows, so please contact me to see if I have their ring size on file. If I don’t have it, please get her/him sized accurately (for free!) by a reputable jeweller, or I would be happy to send you a ring sizer.  

Some of my rings are extremely detailed and textured, so please get an accurate measurement. If in doubt, order slightly smaller.

Uniqueness of your Ring:

Please note that each ring is lovingly made by hand. Due to the nature of handmade, each ring will be slightly different from the model rings shown on this website. I do my best to make it as close to the ring as possible, but they will not be exactly identical.

Payment:

I accept all major credit cards, Paypal, and Bitcoin.
Please ensure your Paypal shipping address is correct, and always double check the Bitcoin address.

If you are on a budget, please let me know your financial situation and I can work with you to split your payment into 2 or 3 payments depending on your needs.

Shipping:

Your piece is beautifully packaged in a ring box branded with my logo and wrapped for safe shipping. Your item(s) come to you double boxed with no mention of “jewelry”, in order to maximize the privacy and security of your ring. All items are shipped via Canada Post’s Expresspost service, Signature Required, and I fully insure the package up to $75,000. I provide free shipping and insurance to Canada and the US on orders $1000 +. I do my very best to ensure your ring arrives to you safely. I am not responsible for lost or stolen items in the mail. 

Shipping times range based on location:
*Canada, 2-4 business days
*US, 6-8 business days (depending on Customs clearance)
*International, 2-3 weeks (depending on Customs clearance)

I am not responsible for customs clearance fees, brokerage fees, taxes or duties you may incur, so please know your country’s policies on this. 

Cancelling your order:

Order by mistake? Ordered the wrong gold color? Ordered the wrong style or size? Please let me know as soon as possible by shooting me an email or a quick phone call to let me know within 3 days of your order.  Beyond 3 days your ring might already be in the midst of being made.

Returns:

Made to Order Pieces: Please contact me within 3 days of receiving the item(s) via email if you are not 100% satisfied with your order. I will work with you to ensure that things are right. Item(s) must be returned in the original packaging in their original condition and subject to a 25% restocking fee. Please contact me for a Return Authorization Number before mailing anything back. Item(s) sent back with no RAN will not be eligible for a return. Damaged/missing rings due to improper packaging will not be accepted.  Andronyk Jewelry is not responsible for lost or stolen items.

Custom- The custom process is an involved and mindful process where progress is constantly being shown. Clients have the opportunity to give feedback at every step. Due to the transparency of custom work, there are no returns accepted.

Repairs/Damage:

I strive to create sturdy, wearable, and great quality jewelry. I am very careful and detail oriented with my work. If for some reason it is faulty, I will gladly repair: loose or broken prongs, and faulty solder joints for 1 year. Damage due to excessive/inappropriate use or loss of piece is not covered by my policy.  Please contact me immediately so I can assess the piece.

Waiver and Release of Liability for Customer-Supplied Materials

I sometimes use heirloom/customer-supplied diamonds or gems to reinvent old pieces into new ones. While I take the utmost precautions when handling your unique items, I cannot guarantee the condition of customer-supplied materials and make no warranties regarding gems that are not supplied by me. Andronyk Jewelry cannot be held liable for damages to materials provided by the customer.

Resizing:

The cost for resizing a ring is $60 to cover my labor and materials, not including shipping, insurance, and customs costs, so please get an accurate measurement.

Additional Policies:

Your happiness is my ultimate priority, and I am available nearly any time to answer any of your questions. I appreciate and love every single one of my customers, and feel extremely grateful and humble to create a piece that will be enjoyed every day.  Please let me know if there is anything I can do to make your experience better.

If you would like to be notified of upcoming sales, news, or just because, please sign up for my once-a-month email list.