Shipping and Returns
CANADA AND THE CONTINENTAL US
Canada: Complimentary shipping via Canada Post Expresspost.
USA: Complimentary shipping via Canadapost Expresspost or Fedex.
In Canada, shipping times are approximately 2-3 business days, and 5-7 business days in the US depending on customs clearances. Your package is fully insured tracked with signature required.
International shipping is done through FedEx, UPS, or DHL for a $100 shipping fee including insurance and a signature required.
FOR US AND INTERNATIONAL ORDERS
Please be advised that you are subject to your country's Customs Agency. Fees, duties, or taxes are your responsibility and not under Andronyk Studio's control. These fees, along with customs clearance time, vary and it is advised to contact your country's Customs Agencies for more information. If you need any help with additional paperwork or information, send an email, we're happy to help.
Made to Order Pieces: Please contact me within 3 days of receiving the item(s) via email if you are not 100% satisfied with your order. I will work with you to ensure that you are satisfied. Item(s) must be returned in the original packaging, unworn and in their original condition. Pieces are subject to a 25% restocking fee. Please contact me for a Return Authorization Number before mailing your piece(s) back. Item(s) sent back with no RAN will not be eligible for a return. Damaged/missing rings due to improper packaging will not be accepted. Andronyk Studio is not responsible for lost or stolen items, and in case any customs fees are incurred from your return, you will receive an invoice for the full amount.
Custom: The custom process is an involved and mindful process where progress is constantly being shown and approved. Clients have the opportunity to give feedback at every step. Due to the transparency of custom work and approvals during each step, there are no returns accepted.