Shipping and Returns
CANADA AND THE CONTINENTAL US
Shipping is done via Canada Post Express Post and is no charge.
In Canada, shipping times are approximately 2-3 business days, and 5-7 business days in the US. Your package is fully insured along it's destination, and it is tracked with signature required. If you prefer another shipping method, such as Fedex or UPS, there will be a $30 shipping charge. Please indicate this in the notes upon checkout.
International shipping is done through FedEx or DHL with a $100 shipping fee that includes insurance and a signature required.
FOR US AND INTERNATIONAL ORDERS
Please be advised that you are subject to your country's Customs Agency. Fees, duties, or taxes are your responsibility and not under Andronyk Studio's control. These fees, along with customs clearance time, vary and it is advised to contact your country's Customs Agencies for more information. If you need any help with additional paperwork or information, send an email, we're happy to help.
Made to Order Pieces: Please contact me within 3 days of receiving the item(s) via email if you are not 100% satisfied with your order. I will work with you to ensure that things are right. Item(s) must be returned in the original packaging in their original condition and subject to a 25% restocking fee. Please contact me for a Return Authorization Number before mailing anything back. Item(s) sent back with no RAN will not be eligible for a return. Damaged/missing rings due to improper packaging will not be accepted. Andronyk Studio is not responsible for lost or stolen items, and in case any customs fees are incurred from your return, you will receive an invoice for the full amount.
Custom: The custom process is an involved and mindful process where progress is constantly being shown and approved. Clients have the opportunity to give feedback at every step. Due to the transparency of custom work and approvals during each step, there are no returns accepted.